Help & FAQs
Products
Sugar Free vs No Added Sugar 🍭 — What’s the Difference?
Sugar Free means zero sugar — we use sweeteners like stevia or polyols instead.
No Added Sugar means we don’t add extra sugar, but there may be natural sugars from fruit or milk.
Both are sweet, just in slightly different ways! 💚
Are all your products endorsed by Coeliac Australia?
Not all of them. Only our Chews, Hard-Boiled Candies, Collagen Chews, Chocolate Crunch Balls, and Chocolate ranges are officially endorsed by Coeliac Australia.
Please make sure to check each product’s ingredient list and packaging for the endorsement logo or gluten-free details.
Why Choose Us?
Because we make every kind of sugar-free treat you can imagine! From chewy to crunchy, fruity to chocolatey — we’ve got it all. Sweet variety, made for everyone to enjoy.
What currency are your products priced in?
Our products are priced in Australian Dollars (AUD $). You can also easily change the currency by clicking the button for your preferred option.
General Enquiries
How can I become a wholesaler?
It’s easy! Simply fill out our Wholesale Application Form on the website, and our team will review your details.
Once approved, you’ll receive access to our exclusive wholesale portal and pricing.
Can I purchase items directly from your business address?
Yes, you’re welcome to visit and purchase directly from our business address.
We kindly prefer card payments for all in-person purchases.
Orders & Payments
What if I receive an expired, damaged, or wrong product?
We’re sincerely sorry if that happens! Please contact us right away at orders@sugarlean.com.au with your order details and a photo of the product.
Our team will arrange a replacement or refund as quickly as possible.
Can I cancel my order?
Yes, you can cancel your order as long as it hasn’t been dispatched from our warehouse. Once your order has been shipped, we’re unable to make changes or cancel it.
If you’d like to cancel, please give us a call as soon as possible, and our team will do their best to assist before it leaves our facility.
Do you offer product exchanges?
Yes, we offer exchanges for products with issues or packing errors. The original issued item must be returned to our warehouse before we can send a replacement.
If you're unsure about eligibility, please email us with your name, order number, and photos of the issue. We'll assist you as soon as possible.
Can I make changes to my order after it’s been confirmed?
We can update your order only if it hasn’t been packed or dispatched yet.
If you’d like to make a change, please call us as soon as possible, and we’ll do our best to help before it leaves our warehouse.
I just placed an order. When will I receive my email confirmation?
In most cases, the email confirmation may have been sent to your spam folder, or there could be a typo in the email address provided at checkout. Please check your spam/junk folder first. If you still haven’t received it, email us at orders@sugarlean.com.au with your name and order number. Our team will promptly assist you to ensure you receive all tracking updates.
What payment methods can I use?
We accept Visa, Mastercard, PayPal, and other major payment options available at checkout.
All payments are securely processed for your peace of mind.
Shipping
How long does it take to receive my order?
Orders are usually dispatched within 1–2 business days.
Delivery times depend on your location — most orders arrive within 3–5 business days.
You’ll receive a tracking number once your order is on the way!
Do you offer free shipping?
Yes! We offer free shipping.
You can check your shipping cost during checkout — some areas may have a small delivery charge, especially for regional or country locations.
Can I change my delivery address after placing an order?
Yes, we can update your address if your order hasn’t been dispatched yet.
If you need to make a change, please contact us as soon as possible, and we’ll do our best to help.
Do you ship during hot weather? (for chocolate & sweets)
Yes, we do! Our team takes extra care when packing chocolates and sweets during warm weather.
We may use insulated packaging or adjust dispatch days to help protect your order from heat.
